Frequently Asked Questions

You can track your parcel by inserting the tracking number (which can be found on your airway bill) in our tracking app or website. Your tracking number should be on the top right of your airway bill underside of the barcode. Example image below.

Estimated delivery times depends on the origin & destination of the delivery.
Here are our estimates –
Sibu/Bintulu/ Miri                                                  1-2 working days

Kota Kinabalu                                                         1-2 working days

West Malaysia
Selangor                                                                  1-2 working days
Other Major Towns                                               1-2 working days

Outskirt Delivery Areas                                     2-3 Working Days

International Destinations
Singapore                                                                2-3 working days

*For other international destinations, please contact our office to request for estimates.

Estimated delivery dates above are indicative only. Delivery time may vary. Tan & Tan Courier Express is not liable for any consequential losses due to delay in delivery.

Depending on the destination, some parcels are required to transit via. Other cities before it can reach your destination.

Dangerous goods are articles or substances which can cause risk to health, safety, property or the environment.

Dangerous goods are categorized into nine hazard classes based on tests & criteria produced by the United Nations Committee of Experts on the Transport of Dangerous Goods, the International Atomic Energy Agency or IATA.

Class 1 – Explosives
Class 2 – Gases (including Aerosols)
Class 3 – Flammable Liquids
Class 4 – Flammable Solids
Class 5 – Oxidizing Substances & Organic Peroxides
Class 6 – Toxic & Infectious Substances
Class 7 – Radioactive Materials
Class 8 – Corrosives
Class 9 – Miscellaneous

  • Dangerous Goods (As mentioned above)
  • Drugs & Tobacco
  • Animal Products
  • Fluids (Chemicals Paints/ Adhesives)
  • Firearms & Other Weapons
  • Live Animals & Stock
  • Money/ Keys/ Transferrable Securities/ Payment
  • Batteries
  • Electronic Devices containing Batteries

Pick Up

Pick Up deliveries can be scheduled via. Telephone or email to your local branch. Don’t forget to fill out your airway bill and place onto the parcel carrier. Pick up services are usually tailored for account holders only. Please contact us to enquire more about this service.

Walk In

Walk in are accepted where senders can drop off their parcel & we will take care of the rest.

Upon receiving your delivery whether from your friendly neighborhood Tan & Tan dispatch or in-store, please have your ID ready for verification. All deliveries must be signed off by the receiver – this to ensure the safety of your delivery.

Should there be any delays or changes to your delivery route, you will receive a notification by one of our customer service representatives. If you have any concerns, please contact your local branch to seek further assistance.

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